Have you been invited to use Brivo Mobile Pass, the digital keycard for access to your building?
If so, please read on. If not, contact your Property Manager for access options!
PLEASE NOTE: IT IS EXTREMELY IMPORTANT TO FOLLOW THE STEPS BELOW IN ORDER TO AVOID ISSUES
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how to use the mobile pass
IF THE SCREEN TURNS ORANGE UPON UNLOCKING THE DOOR, THERE HAS BEEN AN ERROR. PLEASE ENSURE YOUR BLUETOOTH IS ON AND YOU ARE IN PROXIMITY TO THE READER.
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COMMON FAQ
I downloaded the app but I can't access the door...
The Brivo Mobile Pass uses geofencing through bluetooth technology to ensure secure access only when you are at the building. Users MUST have bluetooth enabled before trying to open the door.
I deleted the app or got a new phone...
No problem, for security reasons your pass will automatically be deactivated. Please email us and we will send you a new invitation!
I did not receive my invitation or it has expired...
Mobile Pass invitations expire 72 hours after they are sent. If your mobile pass has expired, please email us. We will get it to you within 1 business day.
The Brivo Mobile Pass uses geofencing through bluetooth technology to ensure secure access only when you are at the building. Users MUST have bluetooth enabled before trying to open the door.
I deleted the app or got a new phone...
No problem, for security reasons your pass will automatically be deactivated. Please email us and we will send you a new invitation!
I did not receive my invitation or it has expired...
Mobile Pass invitations expire 72 hours after they are sent. If your mobile pass has expired, please email us. We will get it to you within 1 business day.